Thirty days, no restocking fee, and a person at the counter who can deal with it on the spot.
30 days
You have 30 days from delivery to return an item. It must be unused, uninstalled, complete and in its original packaging.
No restocking fee. Ever.
We do not charge one. Not 15 per cent, not 25 per cent, not "at our discretion". Nothing.
Who pays the return shipping
You do — unless the mistake was ours. If we sent the wrong part, or the part was faulty, we cover it both ways.
Walk-in returns
Free. Bring it to the counter at 2843 50 Ave NW and we will deal with it there and then.
Get a return number first
Call (780) 518-1000 or email sales@stallionauto.com before sending anything back. It stops your parcel going missing in our warehouse.
What cannot come back
- Anything installed, mounted or drilled
- Special orders
- Clearance items
All three are final sale, and we will say so clearly before you buy.
Refunds
Processed within 5 business days of the item reaching us, back to the original payment method. The original delivery charge is not refunded unless the fault was ours.
Exchanges
Faster than a return in most cases. Phone us, tell us what you need instead, and if it is on the shelf we will hold it while yours comes back. If there is a price difference we settle it either way — we do not keep the balance.
Bought at the counter
Same 30 days, same conditions, same no restocking fee. Bring the part and the receipt to 2843 50 Avenue NW and it is dealt with while you wait, rather than by email over a week.
Damaged in transit
Photograph it before unpacking any further and tell us within 48 hours. We send a replacement free of charge and we pay the shipping in both directions. This sits outside the 30-day return rule — it is our problem, not a return.